Terms & Conditions


These terms and conditions, including the policies ("Terms") outline your use of www.cymot.com ("Website") and any products or services that you may order online. Please read the rules carefully. Use of and / or registration of any aspects of this Website will constitute your agreement to comply with these rules. Should you not agree with these rules, please do not use the Website. If you have any questions regarding www.cymot.com, the Terms, products and / or services, please send us an email at ECommerce@cymot.com or info@cymot.com.

Terms and conditions apply

These Terms apply to your use of www.cymot.com. By using this Website, you acknowledge that you have read and understood these Terms and agree to be bound by them. They represent our entire agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law. Please do not use www.cymot.com if you do not agree to be bound by these Terms. Online purchases from www.cymot.com are subject to these Terms.

Amended or updated terms

We may periodically update or change the Terms without notice. You should check them from time to time, as your continued use of www.cymot.com will mean you accept any updated or revised Terms.

Law and arbitration

The laws of the Republic of Namibia govern this agreement. Any dispute arising in relation to our agreement with you shall, to the extent permitted by law, be referred to arbitration in Windhoek at a venue to be determined by us applying the Uniform Rules of the High Court of Namibia.

Use of www.cymot.com

You are welcome to browse or use www.cymot.com for your own personal shopping and information purposes only. No other use is permitted without our prior written consent. The unauthorised use, copying, reproduction, variation, modification or distribution of the content of this Website, the uploading of any unlawful or damaging information or viral software, or the creation of any links to our Website from any other site whatsoever, is strictly prohibited.

Unless otherwise specified, www.cymot.com is intended for your personal use only. You may not authorise others to use the Website, and you are responsible for all use of the Website by you and by those you allow to use, or provide access to, the Website. You may not impersonate, imitate or pretend to be somebody else when using the Website.

You agree not to use any obscene, indecent, or offensive language or to provide to or post on or through www.cymot.com any graphics, text, photographs, images, video, audio or other material that is defamatory, abusive, bullying, harassing, racist, hateful or violent. You agree to refrain from ethnic slurs, religious intolerance, homophobia and personal attacks when using the Website. You agree not to use any sexually explicit language or to provide to or post on or through the Website any graphics, text, photographs, images, video, audio or other material that is sexually explicit.

You may not provide to or post on or through www.cymot.com any graphics, text, photographs, images, video, audio or other material that is encrypted, invades anyone’s privacy, or illustrates, references or encourages conduct that would constitute a criminal offence, give rise to criminal liability or that otherwise violates any statute or regulation. You agree to use the Website only for lawful purposes and you acknowledge that your failure to do so may subject you to civil and criminal liability.

You are responsible for ensuring that any graphics, text, photographs, images, video, audio or other material you provide to or post anywhere on the Website does not violate the copyright, trade mark, trade secret or any other personal or proprietary rights of any third party or is provided or posted with the permission of the owner/s of such rights.

The Website may contain graphics, text, photographs, images, video, audio and other material that is clearly identified for your use ("Assets"). Copyright, trademark and other intellectual property laws protect the Assets. Nevertheless, we grant to you the limited, non-exclusive rights and license to use the Assets solely as described on the Website, as limited by this Agreement, and provided further that you keep intact any and all copyright and other proprietary notices. This includes the "look and feel" of the Website and the advertising thereon ("the Website Content").

The Website Content is protected by copyright, trademark and other intellectual property laws and is the property of CYMOT Namibia and its authorized service providers. The copying, reproduction, publication, display, rearrangement, redistribution, modification, revision, alteration, cropping, re-sizing, reverse engineering, movement, removal, deletion, or other use or change by you, directly or indirectly, whether by omission or commission, of any such Website Content, including but not limited to the removal or alteration of advertising, is strictly prohibited. You may not in any way make commercial or other unauthorised use, by publication, re-transmission, distribution, performance, caching or otherwise, of material obtained through the Website except as permitted by statute or expressly permitted in writing by this Agreement or the Website.

You acknowledge that CYMOT Namibia has not reviewed and do not endorse the content of all sites linked to and from this Website, and are not responsible for the content or actions of any sites linked to or from this Website. Linking to any service or site is at your sole risk.

You agree to indemnify CYMOT Namibia against any loss, damage, harm, claim or any other cost whatsoever that we may sustain as a result of your use of www.cymot.com and / or its contents contrary to these Terms.

We use cookies to identify the computer device with which you connect to our Website. We reserve the right to restrict your use and access to our Website or part thereof in the event of any unauthorized use.

We reserve the right to suspend www.cymot.com or any part thereof or terminate your account at any time if we, in our sole discretion, determine that you are not using the Website in compliance with these Terms or if we believe the information provided by you is untrue, inaccurate or incomplete.

Any indulgence of extension of time granted to you shall not be construed as a waiver or variation of any of our rights or remedies in these Terms or law.

Use of www.cymot.com outside Namibia

Customers who are not resident in Namibia are welcome to use www.cymot.com in accordance with these Terms to make online purchases provided that the delivery address is in Namibia.

Accuracy of Website content

All reasonable steps are taken to ensure that the information on www.cymot.com is accurate and up-to-date. We do not, however, warrant that the content or information displayed is always accurate, complete and / or current. Any comments / product reviews uploaded by our users or any authorised experts invited as our guests are their opinions alone and do not in any way represent our views, opinions, beliefs or values.

Your reviews / comments

We value your reviews, comments, ideas and suggestions. We will not respond to, maintain or compensate you in any way whatsoever for your reviews / comments. Once received, your review / comments will become our property and we will not be limited in any way in the use, commercial or otherwise.

CYMOT Namibia does not necessarily endorse, support, sanction, encourage, verify or agree with the comments, opinions or statements posted on forums, blogs or otherwise. Any information or material placed online, including advice and opinions, are the views and responsibilities of those who post the statements and do not necessarily represent the views of CYMOT Namibia. You agree that CYMOT Namibia will not be responsible, and shall have no liability to you, with respect to any information or materials posted by others, including defamatory, offensive or illicit material, even material that violates this Agreement.

You warrant that your comments do not and will not violate the right(s) of any third party, including copyright, trademark, privacy or any other personal or proprietary right. You agree not to disclose, submit or offer any comments that are or contain any defamatory, unlawful, abusive or obscene material. We disclaim any liability towards any third party regarding your comments and you shall remain accountable towards any third party regarding any harm caused by your comments.

Intellectual property

All rights, including copyright, trade mark and other intellectual property rights embodied in any logos, text, images, video, audio or other material on www.cymot.com are owned by CYMOT Namibia and / or our suppliers. All data and information communicated to or from www.cymot.com including its database also belongs solely to CYMOT Namibia. You agree to sign all documents as we may reasonably require in order assigning any rights that you may acquire in the content of www.cymot.com. You agree also to waive any moral rights in such content. You are permitted to view, print or store electronically a copy of any information on our Website, including these Terms, solely for your personal and lawful use. Unauthorised use, reproduction, modification and / or distribution are strictly prohibited and constitute an unlawful infringement of our intellectual property rights.

Use of our logos, content and images

You are not permitted to use the content of www.cymot.com, our logos or any product or other images that appear on our Website without our prior written consent. Unauthorised use, reproduction, modification and / or distribution are strictly prohibited and constitute an infringement of our intellectual property rights.

Advertising and hyperlinks

External hyperlinks may appear on www.cymot.com. The hyperlinks may not be construed to constitute any relationship between us and any linked third party or any endorsement by us of such third party, and use of or reliance on any external links provided is at your own risk. Advertising and other promotional material of third parties may appear on www.cymot.com from time to time. We do not endorse such third parties or their products and / or services. Your reliance on any information contained in such material is entirely at your own risk.

Disclaimers and exclusions of liability

Use of www.cymot.com is entirely at your own risk. We make no representations or warranties of any kind, whether express or implied. We do not warrant that the functions provided by the Website will be uninterrupted or error free, or that the Website or the server that makes it available are free from viruses or other harmful components. We accept no liability, to the extent permitted by law, for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused arising from the access or use of our Website or the purchase of any of our products or services. You agree, to the extent permitted by law, to indemnify us against any loss or damage suffered or liability incurred by reason of any act or omission on your part or that of any third party acting on your behalf in connection with your use of our Website and / or your purchase of any products or services. Notwithstanding any other provisions contained herein, our liability arising from any breach of these Terms, negligence or otherwise shall not at any time exceed more than double the monetary value of any order placed via www.cymot.com.


You hereby indemnify CYMOT Namibia and its employees, agents, representatives and third party service providers, and hereby defend and hold each of them harmless from any and all claims and liabilities (including legal costs on the attorney-client scale) which may arise from your submissions, from your unauthorised use of material obtained through www.cymot.com, or from your breach of this Agreement, or from any such acts through your use of the Website.


These online shopping terms and conditions apply to all purchases ordered online at www.cymot.com. Please read them carefully and print a copy for future reference. You are required to register with us before placing your first order online or alternatively buy as a guest. Please click on Register to complete the registration form. Registration and / or use of our online shopping Website constitute your acceptance and agreement to be bound by the Terms of our Website, including the additional online shopping terms below.

Online registration

Registration on our online shopping site is conditional upon your specified delivery address being within certain specified areas. If your delivery address is not in an area where we deliver, your registration will not be completed. After you have registered, should you change your delivery address to an address which is not in an area where deliver your order will not be accepted. When registering you will be required to include your full name, e-mail address, mobile phone number, as well as your password. Please keep your password private. CYMOT Namibia accepts no liability for any damages suffered or losses incurred from the use or misuse of your password. You will be required to enter your e-mail address and password each time you visit our online shopping site. To amend any registration particulars please click on “My Profile” and edit your details.

Product sales and availability

All products displayed on www.cymot.com are subject to availability and will be delivered only within the Republic of Namibia. All prices shown on our Website are quoted in Namibian Dollars and are valid and effective only in the Republic of Namibia. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.


We have made every effort to display as accurately as possible the colours of the products that appear on www.cymot.com. However, as the actual colours you see will depend on the device that you use to access our Website, we cannot warrant that your device’s display of any colour will be accurate.

Content errors

We regret that no order will be accepted if we identify an inadvertent and obvious error in the description of any of our goods or services or their prices on our Website. Packaging may vary from that shown on our Website.

Pricing policy

You will be charged the prices as they are reflected on the Website, subject to availability. Prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. A delivery fee will be charged for each order placed by you.

Stock availability

CYMOT Namibia cannot always guarantee availability of stock and will telephonically contact you should any product purchased for whatever reason not be available. If we are unable to supply each and every item ordered or in the quantities ordered, you nevertheless agree to accept delivery and make payment for the items correctly delivered.

Methods of payment

We will debit the total value of your online order against the payment card tendered by you during the checkout process. Payment will be effected on acceptance of your order and prior to delivery. By submitting your order and payment card details you confirm that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.

Confirmation of orders

Orders placed online constitute your offer to purchase subject to these Terms. CYMOT Namibia deems to have accepted your order and you as such receive our confirmation of your order. Failure by us to formally confirm or notify acceptance shall not affect the validity of the sale or the enforceability thereof.


Please read the "How www.cymot.com works" document for all Delivery / Collection information and / or options.

Refunds and returns policy

If you are for any reason dissatisfied with an item purchased from www.cymot.com, you may return it to CYMOT Namibia for a full refund, replacement or exchange. All returned products must be returned in original packaging. Please read the Returns & Refunds details on www.cymot.com.

Gift cards

Gift cards are non-refundable upon purchase.

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